Frequently Asked Questions

(01)

Booking

  • To initiate the booking process, kindly fill out our Enquiry form. We will reach out to you within 2 business days to commence the discussion and prepare your custom proposal. If you are pleased to proceed, a 10% non-refundable booking fee is required to secure the project upon contract signature. Please note that this fee is non-refundable.

  • Yes, we require a non-refundable 10% booking fee to secure the project. Detailed payment plans for all services and packages will be sent to you along with our proposal.

  • You can settle the invoice through bank transfer or by using your credit card. Regrettably, we do not accept Paypal, Crypto, or any other methods.

  • We are based in Lisbon, Portugal, and Killarney, Ireland, and operate remotely, serving couples from around the world.

(02)

Digital Products

  • We recommend publishing your website simultaneously with sending your save the date cards, at least 9-10 months before the big day. We suggest allowing some time after the wedding to send "Thank You" emails or share memorable photos from the event.

  • For "The Foundation," expect the first draft within 1,5 weeks and up to 1 week for each revision round. "The Core" and "The Complete" deliver the first draft in 2-3 weeks, with up to 1 week for each revision round. The speed of revisions depends on the promptness of your feedback.

  • If urgency is a priority, contact us with your desired timeline. If we can prioritize your order, a 30% rush order fee will apply, invoiced once feasibility is confirmed.

  • Our holistic approach mandates a minimum package, "The Foundation" as the baseline for collaboration.

  • Upon completion, we provide instructions covering basics to edit your new website. You can modify text, images, and even add new sections/pages.

  • Absolutely! We offer add-ons with an additional fee for extra pages, revisions, and email campaigns.

  • Your website, domain, and email will be active for 364 days after publishing.

  • Certainly! We can extend the subscription for another year with an extra fee.

  • "The Foundation" includes 2 revision rounds. "The Core" and "The Complete" offer 3 revision rounds for main pages and up to 5 or 7 rounds for extra pages, respectively. Additional revision rounds can be added for a fee.

  • No need to worry about account setup. We'll handle everything for you, creating an account and providing you with the necessary credentials.

  • The digital invitation is a PDF file, and while each particular file can't be personalised, we can customize the email to include each guest's name. Please note that the PDF file itself cannot be personalised.

  • Absolutely! You can choose a different timing within the 364 days of your website subscription.

  • Two reminder emails are included in the package, sent after 2 weeks each. Note that we will contact guests only via your custom email and won't use other channels (phone, Whatsapp, social media, etc.). For non-RSVP respondents, we'll leave a note in the Guest List file.

(03)

Print Stationery

  • Absolutely! You can add some print stationery from our Semi-custom collections or opt for a custom design.

  • We position ourselves as a digital agency; therefore, we outsource the printing production.

  • No, digital invitations are created as interactive PDFs, so the design and formatting should be adjusted before printing. If you wish to print matching invitations, we will be happy to do this for you as an add-on to the project.

  • Yes, we can create a design for you to manage the printing from your end. We'll share recommendations regarding paper and printing methods. Please note that we don’t take responsibility for the result of printing if you choose a different production.

  • No, we only work with partners we are confident in. We do not disclose our partners.

  • Once we have received the completed wording for your order, please allow a minimum of 7 business days to receive your first life-like digital proof.

  • We strongly recommend ordering at least 10 extra invitations when making your order to account for any last-minute additions to your guest list. Once you have approved your design proof, we cannot change the quantity of your order. We have a minimum order of 50 units.

  • Unfortunately, at the moment, we don’t offer this service as we outsource all printing. This is something we will definitely be working on in the future.